This Rhombic Networks Terms of Service (this “Agreement”) and the Acceptable Use Policy (“AUP”) govern your purchase and use of all Rhombic Networks services (collectively, the “Services”), as described in the Order Form(s) submitted by you and accepted by Rhombic Networks (“Service Order”). Acceptance of any terms or conditions different from those contained herein by Rhombic Networks will not be deemed by provision of service, but only by electronic or written signature of an officer of Rhombic Networks. You must register and accept the terms of this Agreement and the AUP in order to use the Services. BY CLICKING ON THE “I ACCEPT” BUTTON BELOW, AND/OR REGISTERING FOR AND USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND THE AUP, AND AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS OF THIS AGREEMENT AS WELL AS ALL POLICIES AND GUIDELINES OF THE AUP, WHICH ARE INCORPORATED HEREIN BY REFERENCE. Rhombic Networks may modify any of the terms and conditions contained in this Agreement and the AUP, at any time, in its sole discretion. Any modifications are effective upon posting of the revisions on the Rhombic Networks web site (the “Site”). Your continued use of the Services following Rhombic Networks posting of any modifications constitutes your acceptance of the modifications. If you do not agree to the terms of any modification, do not continue to use the services and immediately notify Rhombic Networks of your termination of this Agreement in the manner described in the section below.
Rhombic Networks agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service).
Term: This Agreement will be for an initial “Term” of 1 month from the date the Services are first provided by Rhombic Networks. This Agreement will be automatically renewed (the “Renewal Term”) at the end of the Initial Term or any Renewal Term for a period of thirty (30) days unless you provide Rhombic Networks with written notice of termination at least seven days (7) before the end of the Initial Term or Renewal Term (also referred to interchangeably and collectively as “Term”), whichever is then applicable. To provide your notice of termination, you must submit a ticket to the Billing department by e-mailing email@example.com to initiate the cancellation of your service. Pricing and duration of Terms may be modified only if in writing (such as a Service Order) signed by Rhombic Networks.
This Agreement may be terminated:
- by you or Rhombic Networks during any Renewal Term, without cause, by giving the other party no less than 7 days prior written notice, or a greater number of days prior notice if specified in a Service Order accepted by Rhombic Networks.
- by Rhombic Networks in the event of nonpayment by you as provided in the section below or
- by Rhombic Networks. at any time, without notice, if, in Rhombic Networks sole judgment, you are in violation of any terms or conditions of the AUP. If you terminate this Agreement, or if Rhombic Networks terminates this Agreement for your breach, before the end of the Initial Term or the Renewal Term, whichever is then applicable, you will be required to pay immediately all fees and costs accrued before the termination date, all monthly recurring fees for each month remaining in the Term and any other amounts you owe to Rhombic Networks under this Agreement.
You will pay all charges for your use of the Services at the then current Rhombic Networks prices for that category of service or any special offer applicable to your account as determined by Rhombic Networks. You are responsible for paying all federal, state, and local sales, use, value added, excise duty and any other taxes assessed with respect to the Services, other than taxes based on Rhombic Networks net income. If you are a resident of Texas, your purchase of dedicated hosting services is subject to the Texas sales tax rate of 8.25%. All setup fees are subject to an 8.25% tax. You are responsible for all costs of collection of all amounts owed under this Agreement, including reasonable attorney’s fees of Rhombic Networks.
You will pay all charges for the first month of service in advance on the first day of the Initial Term. You will pay all subsequent charges for Services in advance on the anniversary day of each month. You must pay for the Services by the payment method you have negotiated with Rhombic Networks. If paying by credit card, you authorize Rhombic Networks to charge your credit or debit card to pay for any charges that may apply to your account. You must notify Rhombic Networks of any changes to your card account (including, applicable account number or cancellation or expiration of the account), your billing address, or any information that may prohibit Rhombic Networks from charging your account. Your failure to fully pay any fees and taxes within 72 hours from the applicable due date is a material breach of this Agreement, justifying Rhombic Networks to suspend its performance and terminate this Agreement. If Rhombic Networks terminates for your material breach, you will be required to pay immediately all fees and costs accrued before the termination date, all monthly recurring fees for each month remaining in the term and any other amounts you owe to Rhombic Networks under this Agreement. You are responsible for any costs that Rhombic Networks incurs in enforcing collection, including reasonable attorneys’ fees, court costs and collection agency fees.
Credit cards that are declined for any reason or Paypal payments that are not made are subject to a processing fee. Service will be interrupted on accounts that reach 5 days past due. Service interrupted for non-payment is subject to a $150 reconnect charge. Accounts not paid by the due date are subject to a $5 late fee. Accounts that are not collectable by Rhombic Networks may be turned over to an outside collection agency for collection. If you account is turned over for collection, you agree to pay the company a “Collection” fee of not less than $50 nor more than $150. If you desire to cancel the account, please follow the correct procedure to do this at rhombic.net/support.
All payments to Rhombic Networks are nonrefundable. This includes any applicable setup fees and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time that the dispute occurred. If you dispute a charge to your credit card issuer that, in Rhombic Networks sole discretion is a valid charge under the provisions of this Agreement and/or AUP, you agree to pay Rhombic Networks an “Investigation Fee” of $100.00.
The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve the Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
Acceptable Use Policies: The AUP governs the general policies and procedures for use of the Services. The AUP is posted on the site at (or such other location as Rhombic Networks may specify) and may be updated from time to time. BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THE AUP AND ANY MODIFICATIONS TO THE TERMS. RHOMBIC NETWORKS MAY TERMINATE YOUR ACCOUNT WITHOUT NOTICE FOR ANY VIOLATION OF THE AUP OR THIS AGREEMENT.
Security: You are solely responsible for any security breaches affecting servers or accounts under your control. If your server is responsible for or involved in an attack on or unauthorized access into another server or system, Rhombic Networks will shut it down immediately. You will pay any charges resulting from the cost to correct security breaches affecting Rhombic Networks or any of its other customers.
See the acceptable use policy for more information.
Users are prohibited from violating or attempting to violate the security of the Rhombic Networks network. Violations of system or network security may result in civil or criminal liability. Rhombic Networks will investigate occurrences which may involve, and cooperate with law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
- Accessing data not intended for such user or logging into a server or account, which such user is not authorized to access.
- Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
- Attempting to interfere with service to any user, host or network, including without limitation, via means of overloading, flooding, mail bombing or crashing.
- Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
- Taking any action in order to obtain services which such user is not entitled.
Rhombic Networks is under no duty to look at each client’s or user’s activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet related activities.
Violations of the AUP will result in the following:
A warning notification sent via email, Rhombic Networks trouble ticket with 24 hours notice for resolution:
24 hours is the standard notification; situations involving law enforcement, phishing scams, fraud, password harvesting, network interference, Denial or Disruption of service, IRC related misuse, or other malicious activity can reduce the notification time frame.
- First Violation: Any user, which Rhombic Networks determines to have violated any element of our AUP (Acceptable use Policy), shall receive an e-mail, warning them of the violation. The service may be subject at Rhombic Networks discretion to a temporary suspension pending a client¿s agreement in writing to refrain from any further violations.
- Second Violation: Any client that Rhombic Networks determines to have committed a second violation of nay element or portion of the AUP shall be subject to immediate suspension or termination of service without further notice.
- We reserve the right to drop the section of IP space involved in any SPAM or Denial-of-Service (DoS) complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer’s network, or if denial-of-service attacks are originating from your network. In certain rare cases, we may have to take this action prior to attempting to contact you.
The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all Subscriber information, including assigned IP addresses, account history, account use, etc. to any law enforcement agency who makes a written request without further consent or notification to the Subscriber. In addition Rhombic Networks shall have the right to terminate all service set forth in this Agreement.
Rhombic Networks provides 24/7/365 technical support to our Subscribers. We limit our technical support to our area of expertise. The following are our guidelines when providing support:
Rhombic Networks provides support related to your server. Rhombic Networks does not provide support for application specific issues, such as any programming, HTML, third party applications or any other such issue.
Rhombic Networks does not provide technical support for YOUR clients.
We encourage you to check our knowledge base and FAQs at rhombic.net/support first.
Resellers are responsible for the conduct of their Customers and by agreeing with this AUP, Resellers agree that their Customers will adhere to the AUP. Resellers should make their perspective Customers aware of the AUP and the consequences of violation.
Your Warranties and Representations to Rhombic Networks. You warrant, represent, and covenant to Rhombic Networks that:
- you are at least 18 years of age if an individual;
- you possess the legal right and ability to enter into this Agreement;
- you will use the Services only for lawful purposes and in accordance with this Agreement and all applicable policies and guidelines, including the AUP; and
- your content does not and will not infringe or violate any right of any third party (including any intellectual property rights) or violate any applicable law, regulation or ordinance.
Rhombic Networks will maintain and control ownership of all Internet Protocol (“IP”) numbers and addresses that Rhombic Networks may assign to you. Rhombic Networks may, in its sole discretion, change or remove any and all IP numbers and addresses.
Rhombic Networks may provide you access to other third party software and/or services (“Third Party Products”) through reseller relationships that Rhombic Networks has established with certain commercial vendors, including without limitation, Microsoft Corporation (“Third Party Vendors”). Unless otherwise notified, Customer understands that product support for Third Party Products is provided by Rhombic Networks and not by the Third Party Vendor. Neither Rhombic Networks nor any Third Party Vendor makes any representations or warranties, expressed or implied, regarding any Third Party Products. CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT USE OF THIRD PARTY PRODUCTS IS AT CUSTOMER’S SOLE RISK AND SUCH THIRD PARTY PRODUCTS ARE PROVIDED “AS IS” AND WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND FROM RHOMBIC NETWORKS OR ANY THIRD PARTY VENDOR, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, LACK OF VIRUSES, ACCURACY OR COMPLETENESS OF RESPONSES OR RESULTS, CORRESPONDENCE TO DESCRIPTION, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER RHOMBIC NETWORKS NOR ANY THIRD PARTY VENDOR WILL BE LEGALLY RESPONSIBLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, OR CONSEQUENTIAL, ARISING FROM THE USE OR INABILITY TO USE ANY THIRD PARTY PRODUCT. CUSTOMER AGREES TO OBSERVE THE TERMS OF ANY LICENSE AND/OR APPLICABLE END USER SUBSCRIBER AGREEMENT FOR THIRD PARTY PRODUCTS AND THAT CUSTOMER SHALL BE FULLY LIABLE TO THIRD PARTY VENDORS AND RHOMBIC NETWORKS WITH RESPECT TO ANY IMPROPER USE OF SUCH THIRD PARTY PRODUCTS OR VIOLATION OF LICENSE AGREEMENTS WITH THEM AND/OR APPLICABLE END USER SUBSCRIBER AGREEMENTS. You shall not (i) remove, modify or obscure any copyright, trademark or other proprietary rights notices that appear on any Third Party Product or that appear during use of any Third Party Product; or (ii) reverse engineer, decompile, or disassemble any Third Party Product, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.
Rhombic Networks reserves the right to suspend or terminate the Service immediately or take any other corrective action it deems appropriate in its sole discretion if in the sole judgment of Rhombic Networks your server is the source or target of any violation of the AUP or for any other reason which Rhombic Networks chooses. If inappropriate activity is detected, all of your accounts in question will be deactivated until an investigation is complete. Prior notification to you is not assured. In some cases, law enforcement will be contacted regarding the activity. These rights of action, however, do not obligate Rhombic Networks to monitor or exert editorial control over the information made available for distribution via the Services. If Rhombic Networks takes corrective action because of a possible violation, Rhombic Networks will not refund you any fees that you paid in advance of the corrective action.
The AUP specifically prohibits the use of our service for illegal activities. Therefore, you agree that Rhombic Networks may disclose any and all of your information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to you. In addition, Rhombic Networks shall have the right to terminate all service set forth in this Agreement.
Rhombic Networks exercises no control over, and accepts no responsibility for, the content of the information passing through Rhombic Networks host computers, network hubs and points of presence, or the Internet. USE OF THE SERVICES OR ANY INFORMATION THAT MAY BE OBTAINED THEREFROM IS AT YOUR OWN RISK. ALL SERVICES PERFORMED UNDER THIS AGREEMENT ARE PERFORMED “AS IS” AND WITHOUT WARRANTY AGAINST FAILURE OF PERFORMANCE INCLUDING, ANY FAILURE BECAUSE OF COMPUTER HARDWARE OR COMMUNICATION SYSTEMS. RHOMBIC NETWORKS DOES NOT MAKE AND DISCLAIMS, AND YOU WAIVE ALL RELIANCE ON, ANY REPRESENTATIONS OR WARRANTIES, ARISING BY LAW OR OTHERWISE, REGARDING THE SERVICES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE IN TRADE. RHOMBIC NETWORKS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
IN NO EVENT WILL RHOMBIC NETWORKS OR ITS SUPPLIERS HAVE ANY LIABILITY FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF INFORMATION DISTRIBUTED OR MADE AVAILABLE FOR DISTRIBUTION VIA THE SERVICES THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES. NEITHER RHOMBIC NETWORKS NOR ITS SUPPLIERS WILL HAVE LIABILITY WITH RESPECT TO RHOMBIC NETWORKS’ OBLIGATIONS UNDER THIS AGREEMENT, OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES EVEN IF RHOMBIC NETWORKS HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES. THE LIABILITY OF RHOMBIC NETWORKS AND ITS SUPPLIERS TO YOU FOR ANY REASON AND UPON ANY CAUSE OF ACTION IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID TO RHOMBIC NETWORKS UNDER THIS AGREEMENT DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM ACCRUED. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATIONS, AND OTHER TORTS. THE FEES FOR THE SERVICES SET BY RHOMBIC NETWORKS UNDER THIS AGREEMENT HAVE BEEN AND WILL CONTINUE TO BE BASED UPON THIS ALLOCATION OF RISK. ACCORDINGLY, YOU RELEASE RHOMBIC NETWORKS AND ITS SUPPLIERS FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN EXCESS OF THE LIMITATION STATED IN THIS SECTION.
Rhombic Networks and its suppliers are not liable for any temporary delay, outages or interruptions of the Services. Further, Rhombic Networks is not liable for any delay or failure to perform its obligations under this Agreement, where the delay or failure results from any “act of God” or other cause beyond its reasonable control (including any mechanical, electronic, communications or third-party supplier failure).
In agreeing to the Rhombic Networks AUP and this Agreement, you agree to indemnify, defend and hold harmless Rhombic Networks. its employees, officers, directors, partners, representatives and affiliates, for any violation by you or your customers of the AUP or this Agreement that results either in (a) any cost, expense, damage or loss to Rhombic Networks. or (b) the bringing of any claim against Rhombic Networks by any third-party, and all costs, expenses, damages, and losses associated therewith. For example, if Rhombic Networks is sued because of your or your customer’s activity related to the Services, you will pay any damages awarded against Rhombic Networks. its employees, directors, partners, representatives and affiliates, in addition to all costs and attorney’s fees.
Rhombic Networks and you agree that, except as otherwise expressly provided in this Agreement, the Order Form(s) or the terms and conditions of use of any third party software products, there shall be no third party beneficiaries to this Agreement, including but not limited to the insurance providers for either party or your customers. THIS AGREEMENT IS MADE UNDER AND WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF TEXAS (EXCEPT THAT BODY OF LAW CONTROLLING CONFLICTS OF LAW) AND SPECIFICALLY EXCLUDING FROM APPLICATION TO THIS AGREEMENT THAT LAW KNOWN AS THE UNITED NATIONS CONVENTION ON THE INTERNATIONAL SALE OF GOODS. EXCLUSIVE VENUE FOR ALL DISPUTES ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE THE STATE AND FEDERAL COURTS IN TEXAS, AND EACH PARTY IRREVOCABLY CONSENTS TO SUCH PERSONAL JURISDICTION AND WAIVES ALL OBJECTIONS THERETO. In the event any provision of this Agreement is held by a tribunal of competent jurisdiction to be contrary to the law, the remaining provisions of this Agreement will remain in full force and effect. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default, and will not act to amend or negate the rights of the waiving party. You may not sell, assign or transfer its rights or delegate its duties under this Agreement either in whole or in part without the prior written consent of Rhombic Networks. and any attempted assignment or delegation without such consent will be void. Rhombic Networks may assign this Agreement in whole or part. Rhombic Networks also may delegate the performance of certain Services to third parties. All notices, demands, requests or other communications required or permitted under this Agreement shall be deemed given when delivered personally, sent by facsimile upon confirmation, sent and received by return receipt email, or upon receipt of delivery of overnight mail. You and Rhombic Networks are independent contractors and this Agreement will not establish any relationship of partnership, joint venture, employment, franchise or agency between you and Rhombic Networks. This Agreement, including all documents incorporated herein by reference, constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, and supersedes and replaces any and all prior or contemporaneous discussions, negotiations, understandings and agreements, written and oral, regarding such subject matter.
All provisions of this Agreement relating to your warranties, intellectual property rights, limitation and exclusion of liability, your indemnification obligations and payment obligations will survive the termination or expiration of the Agreement.